Cbazee Privacy Policy

Introduction

This privacy policy ("Policy") is an integral part of the Cbazee online gaming platform. We take the protection and privacy of your personal information very seriously. This policy clearly describes how we collect, use, store, and safeguard your information.

By using the Cbazee website or mobile application, you accept this privacy policy. We encourage you to read it carefully. If you have any questions about this policy, please contact our customer service team.

What information we collect

A. Registration information

When you create an account on Cbazee, we collect the following information:

• Full name and date of birth
• Email address and phone number
• Address and permanent residence details
• National ID number or passport details (for verification purposes)
• Security Questions and Answers

B. Transaction information

When you make a deposit or withdrawal, we collect:

• Banking and payment method details
• Transaction date, time, and amount
• Mobile banking account details
• Last four digits of your credit or debit card

C. Gaming activity information

To track your betting and gaming activity, we record:

• Bet amounts and outcomes
• Win and loss amounts
• Gaming history and preferences
• Login and logout timestamps
• Your device and IP address

D. Technical Information

We collect the following technical data:

• Device type (computer, mobile, tablet)
• Operating system and browser information
• IP address and location data
• Your navigation within the website or app
• Cookies and tracking tokens

Purpose of Data Use

We use the information we collect only for specific purposes:

1. Account Management

We use your information to set up, maintain, and verify your account. The registration process and identity verification are part of our legal obligations.

2. Service Delivery

Our primary goal is to provide you with gaming and betting services through the Cbazee platform. To do so, we record and manage your gaming activity.

3. Security and Fraud Prevention

We use your information to prevent unauthorized access, fraud, and misuse. Our security measures protect both you and other members.

4. Customer Service

We use your information to handle your questions, complaints, and support requests. Our customer service team needs this information to resolve your issues effectively.

5. Legal Compliance

Complying with applicable Bangladeshi laws and meeting regulatory requirements is an essential obligation for us. We use your information for this purpose.

6. Contact Us

We use email and SMS to keep you informed about important updates, policy changes, and security alerts. We are committed to respecting your preferred method of communication.

Data Sharing Policy

When we share information

Cbazee does not share your personal information with third parties, except in certain specific circumstances:

1. Payment Processors

We work with authorized payment processors to handle your deposits and withdrawals. These institutions follow international security standards to keep your financial information safe.

2. Legal Requirements

If law enforcement agencies or a court submits a lawful request for your information, we may be required to cooperate in accordance with applicable policies.

3. Business Partners

We work with select business partners who help improve our services, such as hosting providers and data analytics firms. These partners are always bound by confidentiality agreements.

4. Your Consent

Where you have given explicit consent, we may share your information with third parties. This consent can be withdrawn at any time.

Cookies and tracking

What are cookies?

Cookies are small data files that your browser stores from our servers. They are used to enhance your experience on our website.

Why do we use cookies?

• Essential Cookies: These are essential for site functionality, such as login and security.
• Preference Cookies: We use these to remember your preferences and settings.
• Performance Cookies: We use these to understand and improve overall site performance.
• Analytics Cookies: We use these to analyze user behavior on the platform.

Cookie control

You can disable cookies from your browser settings, though this may affect some site functionality. We recommend keeping at least the essential cookies enabled.

Data Storage & Security

How long do we retain your data?

We retain your personal information for as long as your account remains active. Certain information may be kept after account closure for legal or business purposes.

Data Security Measures

Cbazee takes several measures to keep your information secure:

• Encryption: We use SSL/TLS encryption for all data transmissions.
• Secure Servers: Our servers are housed in top-tier data centers and equipped with modern security systems.
• Access control: Only authorized employees have access to your information.
• Regular Security Audits: We conduct regular security testing and vulnerability assessments.
• Firewall Protection: Our systems are protected by advanced firewalls.

Limitations

We follow industry best practices, but no security system is completely foolproof. You are also responsible for protecting your account by using a strong password and keeping it confidential.

Your rights

You have the following rights regarding your personal information:

Exercise your rights

To exercise these rights, please contact our customer service team. We verify your request and take action promptly.

Policy Changes

This privacy policy may be updated from time to time. We will notify you by email of any significant changes. Continuing to use your account means you have accepted the updated policy.